Next Identity Assist provides a centralized hub for managing customer data, enabling fast issue resolution, actionable data insights, and bulk data operations that scales to millions of records.

Effortless Customer Profile Management at Scale

Simplify customer identity management and elevate your global support capabilities with Next Identity Assist. Our solution tackles common pain points for service teams, developers, and end-users, including:

• Slow issue resolution: Instantly access and edit customer profiles to provide quick fixes.
• Time-consuming manual tasks: Schedule bulk profile updates, generate custom reports, and streamline support workflows.
• Compliance risks: Ensure customer data is managed according to regulations like GDPR and CCPA, reducing compliance headaches.
• Integration complexities: Seamlessly embed support functions into your apps or existing helpdesk software.
• Frustrating customer experiences: Empower customers with self-service tools and reduce friction across their journey.

Features

Identity Hub

Your Customer Data Command Center

The Identity Hub is the heart of Next Identity Assist, providing agents with a centralized and intuitive interface to manage customer profiles effectively.

• Powerful Search and Filtering: Locate customers instantly based on email, username, custom attributes, or even activity patterns.
• Seamless Profile Editing: Update profile information with ease, including addresses, contact details, preferences, and custom fields.
• Insightful Activity Logs: View a chronological history of customer events, including logins, changes to profile data, and support interactions.

Coming Soon

🚧

Next Identity Assist in 2025

Assist is a new solution to managing customer identity operations at enterprise scale that integrates seamlessly with Next Identity Vault. The following features are on our roadmap to be delivered in 2025.

Supervisor

Empowering Customer Service Leadership

Supervisor empowers customer service center managers with the tools they need to ensure seamless support operations, data security, and compliance readiness.

• Granular Access Control: Define specific permissions for different support roles, limiting access to only the customer data and actions necessary for their job.
• Data Visibility Management: Control which customer profile fields are visible to different support teams, balancing troubleshooting needs with privacy considerations.
• Comprehensive Audit Trails: Maintain detailed logs of all support and data export actions, including who made changes, when, and the specific data impacted.
• Compliance Evidence Export: Easily generate reports for demonstrating adherence to data regulations (GDPR, CCPA, etc.).
• Support Workflow Optimization: Analyze usage patterns and audit logs to identify potential bottlenecks and areas for process improvement.

Enrollment Manager

Control and Optimize Your Customer Onboarding

Next Identity Assist’s Enrollment Manager provides a streamlined way to pre-register customers for your invite-only app, ensuring a seamless and personalized experience for new customers.

• Pre-Registration Made Easy: Create basic customer profiles and generate secure invite links with just a few clicks.
• Flexible Invitations: Deliver invitations via email, SMS, or unique codes to meet the preferences of your target audience.
• Customized Branding: Tailor the look and feel of invitations and landing pages to reinforce your brand identity.
• Invite Tracking: Monitor the status of invites (sent, opened, registered) to optimize follow-up efforts.

Quick Assist

Rapid Resolution at Your Fingertips

Quick Assist puts the most common customer support actions directly in the hands of your agents, streamlining workflows and minimizing customer frustration.

• Password Resets: Trigger secure password reset emails with a single click.
• Verification Resends: Assist customers with account verification by easily resending emails as needed.
• Account Unlocking: Help customers quickly regain access to locked accounts.
• Customer Impersonation: Securely troubleshoot issues by logging in as a customer (requires strict audit logging for compliance).
• Seamless Support Experience: Intuitive interface to execute essential support actions within seconds.

Data Refinery

Effortless Data Management for Millions of Customers

Data Refinery gives you the power to manage and refine customer data at scale. Perfect for streamlining data onboarding, ensuring accuracy, and enabling insights across millions of customer records.

• Bulk Data Updates: Modify attributes for thousands or millions of profiles simultaneously.
• Streamlined Data Appends: Easily add new data fields or import data from external sources.
• Custom Reporting: Generate tailored reports on customer data based on your specific criteria.
• Automated Data Refinement: Schedule recurring jobs to clean up data, enforce standardization, or even trigger actions based on customer behavior patterns.
• Scalable for Growth: Seamlessly handle vast amounts of customer data, ensuring your support capabilities keep pace with your growing customer base.

Support Extensions

Seamless Integration for Enhanced Support

Assist's Support Extensions empowers developers with the tools to embed support functionality directly into your applications or seamlessly integrate with third-party helpdesk software.

• Assist API: Build custom support features within your apps, enabling actions like profile updates, password resets, and more.
• Embeddable Widgets: Provide support agents with visibility into essential customer profile data directly within their existing tools (like Zendesk or Salesforce).
• Reduced Development Overhead: Eliminate the need for lengthy custom development when connecting identity management to support processes.
• Enhanced Customer Experience: Create self-service support options and streamlined workflows, leading to greater customer satisfaction.

Threat Response

Respond to Threats with Speed and Precision

Next Identity Assist's Threat Response gives you the tools to quickly and effectively mitigate security risks across your entire customer base.

• Bulk Password Reset: Instantly reset passwords for any segment of users, minimizing the impact of compromised accounts.
• Bulk Session Revocation: Terminate all active sessions across potentially compromised accounts to stop attackers in their tracks.
• Suspicious IP Throttling: Control access and prevent malicious activity by limiting or blocking traffic from suspicious IP addresses.