Two-Step Verification

Our Two-Factor Authentication (2FA) system, part of the Next Identity Journeys, offers users the flexibility to choose their preferred method for receiving verification codes: via email or SMS.

Dynamic 2FA Feature

The 2FA feature is dynamically linked to the user's verified details. If both a verified mobile number and email address are on file, they can choose their preferred 2FA method. The system defaults to the app's primary login method if no preference is set.

Verification Process

Upon registration and each subsequent login, users are sent a verification code to validate their identity. The method of delivery depends on their chosen registration method:

• Users registered with their email will find the verification code in their inbox.
• Those registered with their phone number will receive the code via SMS.

If there's a delay or issue in receiving the code during login, users can opt to have it resent. They can choose to receive the new code via either email or SMS, regardless of their initial registration method.

Configuration Options

Two-step verification has the following configuration options:

1. Required: Two-factor authentication is mandatory for end users and cannot be disabled.
2. Optional: Users can choose to enable or disable two-factor authentication. Users can choose to enable or disable two-factor authentication.
3. Disabled: Two-factor authentication is disabled.

User Profile: Enabling 2-Step Verification

In the user profile section, users can activate the 2-Step Verification feature. Before activation, a verification code is sent to ensure the user's access to the registered email or mobile device.

If there's a delay or issue in receiving the code and a resend is requested, they will have the option to select their preferred delivery method again.