Workflows is a powerful notification and action service that enhances your identity management experience. It acts as a plug-in orchestration capability, enabling you to address complex business challenges using pre-existing or custom modules easily. With Workflows, you can configure the system to notify you of specific events and perform additional processing on the request.

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What happened to Events and Actions?

Events and Actions are now unified under the term Workflows to provide greater flexibility and customization options for even the most complex enterprise use cases.

Where to Use Workflows?

Workflows can be utilized in various scenarios to achieve specific outcomes. Here are some common use cases:

• Notify downstream systems: Inform other systems when users update their profiles.
• Challenge users with step-up authentication: Trigger additional authentication steps after processing signals through your external risk engine.
• Enrich tokens with customer data: Add extra customer information, such as user roles, loyalty points, or program status, to tokens (claims).
• Restrict application access: Block user access to an application based on processing a login request through your system.
• Trigger custom emails: Send personalized emails for password reset requests or other transactional activities.

Throughout this guide, we will explore the different components of Workflows, including sources, events, actions, notifications, and targets. Discover the power of these features as we delve into the configuration and utilization of each component to create effective workflows. Learn how to create, edit, and manage workflows effectively. We'll also cover managing responses and provide a concise summary of Workflows. Let's embark on this journey to unlock the full potential of Workflows!

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How to configure Workflows?

Workflows are configured by Next Reason. Contact your Next Reason Solutions Architect to discuss your workflow requirements.